Delivery and returns

Delivery

We ship works of art within Poland and abroad within 7 to 14 days, depending on the technical characteristics of the work and the protection required.

The shipping cost is not included in the price of the artwork and is determined individually.

1. The Gallery provides professional packaging for the works, tailored to their nature and value. The transport cost is determined individually for each work.

2. Works of high value are transported by trusted carriers.

3. The risk of accidental loss of or damage to the work passes to the Client when the work is handed over to the carrier, subject to mandatory consumer protection laws.

4. The Gallery sells within the European Union and beyond its borders.

5. Clients outside the EU may be required to pay additional customs, tax or import charges.

6. The Gallery is not liable for delays resulting from customs or administrative procedures.

Contact the Gallery

1. Email address: biuro@kkgallery.art, kkartgaleria@gmail.com.

2. Telephone number: +48 570 296 075, +48 790 258 878.

3. Telephone support is available on business days from 10:00 to 18:00.

4. To the fullest extent permitted by law, the Gallery is not liable for interruptions or disruptions to the operation of the service resulting from force majeure, the actions of third parties, or incompatibility with the Client’s technical infrastructure

Contract Withdrawal and Returns

Right to withdraw from the contract – Individual Customer

1. Consumers have the right to withdraw from a distance contract within 14 days of receiving the artwork.

2. The artwork must be returned in its original condition, together with the complete Certificate of Authenticity.

3. The Gallery reserves the right to inspect the condition of the artwork after its return.

4. In the event of an effective withdrawal from the contract:
   a) the contract shall be deemed not to have been concluded,
   b) the Gallery may withhold the refund until it has received the returned artwork,
   c) the Customer is required to return the artwork no later than 7 days from the date of submitting the notice of withdrawal,
   d) the refund shall be made using the same payment method, unless the Customer agrees to another arrangement.

5. Consumers do not have the right to withdraw from the contract in the cases specified in the Consumer Rights Act, in particular where:
   a) the subject of the contract is an item made to the Consumer’s specifications,
   b) the item is delivered in sealed packaging that has been opened after delivery,
   c) the service has been fully performed with the Consumer’s express consent,
   d) after delivery, components of the artwork have been inseparably combined with other items.

Business Customers

1. Business Customers do not have the right to withdraw from the contract, unless mandatory legal provisions provide otherwise.

2. The Gallery’s liability to Business Customers for defects under the statutory warranty is limited to the fullest extent permitted by law.

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